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J.D. Power to Publish First-Ever Telehealth Satisfaction Study Focused on 3 Categories
J.D. Power, a global leader in consumer insights, advisory services, and data and analytics announced its plan to launch its first-ever Telehealth Satisfaction Study in November 2019.
Why Telehealth Satisfaction?
As new value-based payment models continue to re-define the consumer healthcare experience, the use of telehealth as a lower-cost form of medical consultation has skyrocketed in popularity. Among the commercially insured, telehealth visits increased 261% between 2015 and 20171 and the Centers for Medicare and Medicaid Services (CMS) report that telehealth adoption has grown more than 65%.2 In order to evaluate customer satisfaction with this growing crop of telehealth providers, J.D. recognized the growing need to focus on evaluating leading telehealth providers in the space.
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